Privacy Policy

‍Last updated: 01/10/2026

This Privacy Policy explains how Mood Interiors collects, uses, stores and protects your personal data when you visit our website or interact with our services. It applies to all websites, platforms and online services operated by Mood Interiors.

We are committed to protecting your personal information and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you do not agree with any part of this Privacy Policy, please discontinue use of our website.

1. Who We Are

Data Controller:
Mood Interiors
Website: mood-interiors.co.uk
Email: [Insert contact email]
Address: [Insert registered business address]

We are responsible for determining the purposes and means by which your personal data is collected and processed.

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information.

Information You Provide Directly

• Name
• Email address
• Telephone number
• Postal address
• Project details and interior design requirements
• Enquiry information submitted through website forms or email
• Product, quotation or order information, where applicable
• Any other information you voluntarily provide when contacting us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Device type
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Approximate geographical location
• Server and security logs, including IP addresses, timestamps and website activity, where recorded by our hosting infrastructure

This information helps us maintain website security, monitor performance and understand how visitors use our website.

Any non-essential tracking technologies, including analytics, advertising or embedded third-party services, will be covered by our separate Cookies Policy, where applicable.

Information From Third Parties

Where relevant to our services, we may receive personal information from third parties, including:

• Website hosting and technical service providers
• Analytics and marketing platforms
• Social media platforms, if you interact with our accounts
• Third-party services integrated into our website
• Business partners or suppliers involved in your project
• Publicly available sources, where relevant to your enquiry

We only process third-party information where we have an appropriate lawful basis to do so.

3. How We Use Your Personal Data

We use your personal data only where we have a lawful basis for doing so. Depending on your interaction with Mood Interiors, your information may be used for the following purposes.

Providing Our Services

• Responding to enquiries and requests
• Discussing interior design projects and requirements
• Preparing quotations, proposals or project specifications
• Managing orders, purchases or services, where applicable
• Communicating about ongoing or completed projects
• Providing customer support and responding to feedback

Improving Our Website and Services

• Monitoring website performance and functionality
• Understanding how visitors interact with our website
• Improving our website, services and customer experience
• Maintaining website security and preventing fraudulent activity

Where required, analytics and other non-essential tracking will only be used with your consent.

Marketing and Communications

Where permitted by law, we may use your contact details to:

• Send updates about our services, projects or business
• Share news, inspiration or relevant information
• Provide details of promotions or offers, where applicable

We will only send marketing communications where we have the appropriate consent or another lawful basis. You can opt out of marketing communications at any time.

Legal and Regulatory Requirements

We may process your personal data where necessary to:

• Maintain business and financial records
• Comply with legal and regulatory obligations
• Handle complaints, disputes or legal claims
• Respond to lawful requests from regulatory authorities or law enforcement

4. Our Legal Bases for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases when processing your personal data.

• Consent: Where you have given us permission to process your data, such as for certain marketing communications or non-essential cookies.
• Contract: Where processing is necessary to provide a service you have requested, fulfil an order or take steps towards entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as operating and improving our website, managing enquiries and maintaining security, provided these interests do not override your rights and freedoms.
• Legal Obligation: Where we are required to process or retain personal data to comply with applicable laws and regulations.

Where we rely on legitimate interests, we consider your rights and expectations before processing your personal information.

5. How We Share Your Data

We do not sell your personal data.

We may share your information with trusted third-party service providers where necessary to operate our business and deliver our services. These may include:

• Website hosting and technical infrastructure providers
• Email and communication platforms
• Analytics and website performance services
• IT support and cybersecurity providers
• Payment processors, where applicable
• Suppliers or contractors involved in delivering your project, where relevant
• Professional advisers, including legal and accounting services

Where third parties process personal data on our behalf, we take appropriate steps to ensure they are subject to suitable contractual data protection obligations and security measures.

We may also disclose personal information in the following circumstances:

• Where required to comply with a legal obligation
• Where necessary to protect our rights, property or safety, or those of others
• In connection with a business sale, merger, restructuring or transfer

6. International Data Transfers

Some of our third-party service providers may process personal data outside the United Kingdom or European Economic Area.

Where personal data is transferred internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation. These may include:

• Transfers to countries covered by applicable adequacy regulations
• International data transfer agreements or addendums
• Other legally recognised safeguards providing an appropriate level of protection

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Retention periods may vary depending on the type of information and how it is used. Factors we consider include:

• The nature of your enquiry or project
• Our ongoing relationship with you
• Applicable legal and regulatory requirements
• The need to resolve disputes or enforce agreements

When personal data is no longer required, it will be securely deleted, destroyed or anonymised, where appropriate.

8. Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal data. Depending on the circumstances, these include:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete personal information.
• Right to Erasure: Request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Ask us to limit how we use your personal data in certain circumstances.
• Right to Data Portability: Request a copy of certain personal data in a structured, commonly used and machine-readable format.
• Right to Object: Object to certain types of processing, including direct marketing and processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on your consent.
• Rights Relating to Automated Decision-Making: Benefit from protections relating to certain decisions made solely by automated means, where applicable.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

Website: https://ico.org.uk/

9. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the systems and services we use, these measures may include:

• Secure website connections using HTTPS
• Appropriate access controls and authentication
• Secure data storage and handling procedures
• Confidentiality obligations for relevant personnel and service providers
• Regular reviews of our security practices

While we take reasonable steps to protect your information, no method of transmitting or storing data electronically is completely secure. We cannot guarantee absolute security.

10. Links to External Websites

Our website may contain links to third-party websites, platforms or services.

These external websites operate independently of Mood Interiors and have their own privacy policies and practices. We are not responsible for how third parties collect, use or protect your personal information.

We recommend reviewing the privacy policies of any external websites before providing them with personal data.

11. Children's Privacy

Our website and services are not specifically directed at children under the age of 13.

We do not knowingly collect personal information from children under 13 without an appropriate lawful basis. If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection legislation.

Any changes will be published on this page, along with an updated revision date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us.

Company: Mood Interiors
Website: mood-interiors.co.uk
Email: [Insert contact email]
Address: [Insert registered business address]